Troubleshooting missing imported trades

If trades do not show after an import, first confirm you are viewing the same account you imported into. Then check the date range, timezone, and whether the trades are open or closed. Some reports only count closed trades because they need final profit and loss.

For file imports, export a clean history file from the trading platform and make sure the file includes ticket or order id, open time, close time, symbol, side, volume or size, entry, exit, and profit and loss. Avoid edited spreadsheets with merged cells, totals rows, screenshots, or columns renamed into ambiguous labels.

If an import creates duplicates or wrong values, stop importing additional files for that account and contact support with the broker name, platform type, file format, and a short description of what looks wrong.